Refund policy

Refund Policy:

At our esteemed establishment, we take great pride in delivering exceptional products and services, ensuring that every customer experiences unparalleled satisfaction. Should you encounter any circumstances wherein our offerings fall short of meeting your expectations, we encourage you to reach out to us within 14 days of receiving your order.

Please note that while we assume full accountability for the quality and integrity of our products, instances involving delayed deliveries or dissatisfaction arising from third-party logistics providers are regrettably beyond our direct control. Consequently, our refund policy does not encompass these scenarios.

Upon initiating communication with us, we will endeavor to facilitate a mutually agreeable resolution, including providing you with the necessary information required to lodge a formal complaint with the respective delivery provider.Our standard return policy allows for exchanging or returning items provided they remain in pristine condition, retain all accompanying documentation, and are shipped in their original packaging. To begin the return process, simply contact us via admin@alpha-living.com

Upon approval of your return, we will supply you with a prepaid shipping label and detailed instructions on how and where to dispatch your parcel.Items submitted for return without prior authorization shall not be processed.For further assistance concerning damages, discrepancies, or queries pertaining to non-returnable items, feel free to contact us at admin@alpha-living.com.

Regretfully, we are unable to accommodate returns on sale items or gift cards. Exchanges may be facilitated through the return and subsequent repurchase of the desired alternative.

Once we have received and assessed your return, we will promptly inform you of the outcome, and if approved, proceed to process your refund utilizing your initial mode of payment. Kindly allow sufficient time for your financial institution to finalize and reflect the transaction accordingly.We thank you for your patronage and look forward to continuing to serve you with excellence.